Service and support

Monday to Thursday: 7.00 am - 4.00 pm
Friday: 7.00 am - 3.00 pm

Central European Time (CET)

Submitting your request

By submitting your request here, our team will be able to quickly and efficiently handle your case. We will contact you as soon as possible through your preferred method, either by phone or email.

 

Post-Purchase Care 

After your purchase, we're here to support you with a range of services, including: 

• Spare parts  
• Technical support  
• Assistance with our cloud service, BerlexConnect  

Please note that if troubleshooting reveals the issue was caused by improper use, a service fee will apply based on the time spent, with charges billed per hour.